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Careers @ STAPLES

At STAPLES, we believe in creating the ideal environment for applying the skills you already have, while putting at your disposal a variety of development tools and programs to contribute to your professional growth and help you take your career to new levels.

In addition to retail-based positions, STAPLES offers multiple corporate career opportunities in a variety of fields.

Can you help us make it Easy?

At STAPLES our promise is to make it Easy. Our teams take pride in providing our customers with quality service that is second to none while contributing to an atmosphere of innovation and professional accomplishment.

Are you looking for a place to make a difference?

Then join STAPLES, your future career is here!

In our service based Copy and Print Centres, the career possibilities are endless for customer focused individuals. From Cashiers to Copy and Print Centre Managers, there are multiple opportunities to grow in a service and sales focused environment that is a unique element of our stores.

Where on the career path will you come in? Click below and discover the role that matches your experience and interests!

Customer Service Representative

Given our mandate to make the entire shopping experience easy for our customers, you will play an essential role within our stores. Your services could be needed at the checkout, Copy & Print centre or service floor, so your knowledge and understanding of each area will ensure you can always provide the top level of customer care. Demonstrating you value your customers' time, you will provide exceptional satisfaction through a fast and flawless return/exchange/purchase process. You will also be able to recognize and capitalize on opportunities to generate add-on sales, while consistently maintaining a friendly, non-aggressive approach. Customer service begins and ends with you, so we need you to help us create an environment our customers will want to come back to again and again.

Copy&Print Centre Representative

To keep your customers coming back you need to deliver great service fast. You will work with your team to accurately understand and filter job requirements according to an effective workflow that keeps our bustling department running smoothly. Through your knowledge of the unique needs of business and consumer clients, you will recommend products and services and apply the necessary technical proficiency in order to meet those requirements. One of your main goals will be to build repeat clientele, which you will achieve through establishing and maintaining relationships with your customers by providing outstanding customer care.

Copy&Print Centre Lead

Managing one of our most active departments you will make sure customer service is at the heart of everything you do. The authority on complete customer solutions, you will determine each customer's needs and recommend products and services accordingly. Applying your business acumen you will contribute to maintaining the profitability of the Copy & Print Centre. You have the coaching tools to share your vast knowledge with your team while working with them to develop their technical proficiency. You will also ensure they accurately understand and filter the needs of your customers to keep the department running smoothly and the work flowing effectively.

Copy&Print Consultant

Working in one of our busiest departments, your outstanding customer service skills will be in high demand. Alongside your team you will pinpoint the needs of each customer and recommend solutions accordingly, building customer loyalty along the way. You will also collaborate with associates to accurately understand and filter customers' needs to streamline workflows and keep the department running efficiently. You will set the standard for the best Copy & Print Centre (CPC) processes and procedures by modeling those practices yourself. Profitability of the Copy & Print Centre is a goal you will achieve through core business development and effective cost controls.

Copy&Print Centre Manager

The Copy&Print Centre (CPC) is one of the busiest and most profitable areas of our store, and you have the momentum to continue building on that success. You will be required to take an active role in the development of the Copy & Print business, so innovation and entrepreneurial skills are definite assets in this position. Your #1 goal will be to drive sales and margin in the CPC, while also monitoring and overseeing its daily operations. Developing your team is also important, and you will be responsible for setting each associate's performance targets and then coaching and motivating them to achieve their goals. As with all our other positions, excellence in customer service is essential, as you will be relied upon to resolve any issues that are brought to your attention.

The Technology Department offers a wide variety of positions that will allow you to focus on one of your passions, technology. From sales, to repairs to coaching there are infinite opportunities to connect with staff and customers alike and become their trusted technology advisor. The possibilities to learn and advance are endless, all while surrounded by the latest in technology and technology hardware.

Where on the career path will you come in? Click below and discover the role that matches your experience and interests!

Sales Area Representative

Exercise your ambition and start a stimulating career in retail where you can quickly transition into a number of different jobs up the chain of command. You will be responsible for greeting all our customers in a professional and courteous manner, maintaining store cleanliness, and impressing customers and managers alike with your sales ability. Like any business, customers are our top priority. The experience you will gain interacting with them will prove invaluable in every position you hold throughout your career.

Sales Area Associate

Help make the STAPLES shopping experience easy by greeting customers in a courteous and professional manner and assisting them as required. Excellent customer service and troubleshooting skills will help you resolve any issues brought to your attention. Working within various areas of the store, you will maximize sales and maintain the presentation, signage and stock levels of merchandise. You will also help develop the Sales Area Representatives through guidance, training and coaching as required on company initiatives, sales programs and product knowledge.

Technology Consultant

Drive sales using your passion and industry expertise to provide cutting-edge solutions tailored to our customers' needs. Primarily a sales position, your main objective will be to consistently exceed sales targets. Working actively with the Senior Technology Consultant you will develop and reinforce the selling culture, maintain high merchandising standards and leverage customer relationships to drive sales. As the go-to person for all things technology, customers and fellow associates will rely on your vast knowledge of technology and related products and accessories. You also will possess the coaching skills to assist in training your colleagues as required. You will also use your superior customer service skills to provide post-sale follow-up, and ensure STAPLES becomes the technology destination of choice for your growing customer base.

Senior Technology Consultant

Take the reigns in determining the technology needs of your customers and mastermind solutions designed to meet them. Leading your team to meet or exceed the sales and service targets for the department, you will set high merchandising standards for them to follow and help reinforce the Easy brand promise through Inspired Selling techniques. Working as a team you will cultivate an environment where both sales and customer service are highly valued, one that keeps your customers coming back to STAPLES for the products and service you provide.